I can not say enough good things about IndoChina Tour. My daughter and I travel together frequently, and most of the time we plan our own itineraries, and book all of the travel ourselves.
This was our first time visiting Southeast Asia and there were a lot of moving parts (inter-country flights, guides, drivers, etc) and with the language barrier, I thought it prudent to seek the help of a travel agency.
I did a lot of research and settled on IndoChina Tour after scouring other traveler's reviews. We were very fortunate to have Srey Pov as our travel advisor as we did not use one of the package tours, rather provided Srey with what countries/cities we wanted to see, and then what sights we wanted to see in each of those countries.
Srey was fantastic at providing feedback on what was doable in the timeframe we had, and fitting in everything we wanted to see. She answered every question we had very quickly and with the utmost professionalism.
When we were ready to pull the trigger, I will say I was a bit hesitant to send a large payment to a foreign bank, but the level of detail Srey provided, the itinerary changes she flawlessly made, and the reviews I read all helped me feel more confident. Once the payment was made, Kea in operations took over and was just as wonderful.
Poor Kea had to deal with me - neurotic after payment to make sure that the hotels and tours we requested were booked. She patiently assured me that they were and provided me confirmation numbers so I could check myself. The tour itself was spectacular. The hotels were amazing, all included delicious spreads for breakfast, and the rooms themselves were very roomy - most with balconies. The tour guides and the drivers were top notch, we felt very cared for.
At one point I became ill and the tour guide was so sweet - I felt very comfortable having my daughter tour without me for the day. The communication between IndoChina Tour and the guides must be very good because I received a note from Kea asking if I was ok, and I really appreciated that. We toured Hanoi and Saigon/Mekong Delta, with an overnight cruise on Halong Bay in Vietnam, visited the temples in Siem Reap and Tonie Sap Lake in Cambodia, six days at a beach resort in Phuket, and ended with a few days in Bangkok.
My daughter initially wanted to cut out Cambodia, but I really wanted to visit. So glad we did because after touring the temples and going to the Cambodian circus at night, my daughter described her day as "magical". So glad we visited this beautiful country that often gets overlooked.
We were picked up at the airport at every stop by a driver and a guide, and accompanied on any tours by them as well. I felt VERY safe the entire time. The guide paid all entrance fees to sights and on most tour days, a local lunch was also included - and every one was fabulous. It was just such a seamless vacation, and all thanks to the folks at IndoChina tour.
If you are thinking of booking with them - do not hesitate. I'd be happy to answer any questions about our experience.